SollPay Terms of Use

Welcome to SollPay! We are dedicated to providing you with the premier keyless cryptocurrency wallet services through our mobile and desktop-based applications (collectively, the "App"), which allow you to send, receive, buy, store, and earn rewards on your digital assets securely and effortlessly. Our services are provided by SollPay, located at Victoria, Mahe, Seychelles.

Acceptance of Terms

By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use our services.

Information Collection

Types of Personal Information We Collect

We collect various types of personal information based on your interaction with our Services, including:

• Account and Profile Information: This includes details such as your name, age, username, password, preferred language, email address, phone number, social media account details, and profile picture.
• Influencer Information: For users who engage with our Services as influencers, we collect additional details such as your contact information, social media handles, content created, and payment information through third-party payment providers.
• Behavioral Preferences and Communications: This includes your preferences in communications, participation in surveys, challenges, research, marketing campaigns, and events, as well as demographic information like gender and age.
• Verification and Correspondence Data: We collect information to verify your account, such as proof of identity or age, and any information you provide when contacting us for support.
• Log Data: We collect anonymous usage data, which includes pages visited, search terms, links used, and other statistics to help improve and personalize our Services by expanding features and better tailoring them to user needs.

Sources of Personal Information

We obtain personal information from a variety of sources, including direct inputs from you, public databases, third-party data providers, and through automated technologies.

Direct Interactions

You provide us with personal information through various means:

• Signing up for our services
• Engaging in initiatives to enhance customer satisfaction and experience
• Contacting customer support
• Requesting marketing communications
• Participating in competitions, promotions, or surveys
• Providing feedback or contacting us directly

Public Sources

We gather information from the public blockchain, which may include details that reveal personal information about you.

Third-Party Sources

We gather data from various third-party sources:

• Our site features social media integrations ("Social Media Widgets") such as the "share this button" for platforms like Facebook and Twitter, hosted by third parties.
• Advertisers, measurement, and other partners provide information about your actions outside of the Services, such as activities on other websites and apps or in stores, including purchases. They also share mobile identifiers for advertising, hashed email addresses, phone numbers, and cookie identifiers, which help us match your external activities with your SollPay account.
• We utilize Google Analytics to enhance user experience. More details are available under "Cookies" below.
• We receive information about you from others, such as mentions in user content, direct messages, complaints, appeals, requests, or feedback submitted to us, or if your contact details are provided to us. We also collect information from other publicly available sources.

Automated Technologies or Interactions

We automatically collect certain information when you use our Services, including:

• Usage Information: Details of how you use our Services and user content you generate or upload.
• Device Information: Data about the device you use to access our Services, including IP addresses, user agent, mobile carrier, and more.
• Location Data: Approximate location based on your SIM card and/or IP address, and other location data you choose to add to your User Content.
• Image and Audio Information: Details from videos, images, and audio within your User Content to enable features and for moderation.
• Metadata: Data connected to your User Content that describes other data and provides information about your content that may not be evident to viewers.
• Cookies: Used to collect information, enhance user experience, and provide personalized content. More details on how we use cookies are provided below.

Metadata and Cookies Usage

Metadata Collection

Whenever you upload or create User Content on our platform, certain metadata associated with that content is automatically collected. This metadata provides detailed information about the User Content that isn't immediately apparent to viewers. It includes details such as the creation, collection, modification time, and location of the User Content, as well as the creator's details. It also formats the content and includes information like your account name, which allows others to trace the User Content back to your account. Additionally, it encompasses data you choose to provide along with your User Content, such as hashtags and captions.

Cookie Usage

We, along with our service providers and business partners, utilize cookies and similar technologies (e.g., web beacons, flash cookies) to collect and analyze information about how you interact with our Services. This includes tracking which pages you visit most frequently and how you engage with content. Cookies help enhance your user experience, improve our Services, and provide targeted advertising. They also measure the effectiveness of these advertisements.

Linking and Aggregating Data

We may link your contact or account information with your activities across various devices using your email, log-in details, or device information. This linkage helps us display personalized advertisements on our Services that match your interests and preferences. However, we are not responsible for the privacy practices of our service providers and business partners, whose information handling practices are not covered by this Privacy Policy.

Data Aggregation

We may aggregate or de-identify the information we collect, which means this data will not be considered personal under this Privacy Policy once it has been anonymized.

Retention of Personal Information

We retain your personal information as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Please be aware that due to the nature of blockchain services, certain data may be perpetual and cannot be deleted.

Providing Personal Information

If you do not provide the necessary personal information, it may prevent us from delivering the full scope of our Services to you. For instance, without your email, we may not be able to respond to your queries or provide targeted marketing, which you can opt-out of at any time.

Use of Personal Information

We process your personal information where we have legal grounds to do so. Our processing activities include:

• Providing and maintaining our Service, based on contractual obligations.
• Notifying you about changes to our Service, as per our contract with you.
• Enabling interactive features at your discretion, driven by our legitimate interest in offering engaging Services.
• Offering customer support, rooted in our legitimate interest to assist and document interactions for quality control.
• Analyzing service usage to improve our offerings, aligning with our legitimate business interests.
• Addressing technical issues to ensure reliable service delivery, fulfilling our contractual obligations and safeguarding our Services.
• Sending you updates and information about similar products and services, based on your consent, which you can withdraw anytime.
• Utilizing location-based services to provide personalized content, underpinned by our legitimate business interests.

Regulatory Compliance

For users in the European Union and/or the United Kingdom, when we mention that processing is based on our legitimate interests, we perform a balancing test to ensure that our processing is necessary and does not override your privacy rights. You can request more information about this test by contacting us using the details provided below.

Transfer of Personal Information Overseas

As a global entity, we manage your personal information on an international basis. Your personal information may be transferred to, and maintained on, computers located outside your state, province, or country where the data protection laws may differ from those in your jurisdiction.

Disclosure of Personal Information

We may share your personal information under the following circumstances:

• Service Providers: Your personal information may be disclosed to third-party service providers or contractors who perform services on our behalf, such as hosting, auditing, advising, consulting, customer support, and other similar services.
• Advertising and Marketing Partners: We share personal information with third parties involved in advertising and marketing, who may access or receive data about your interactions with our services to enhance the effectiveness of our advertising campaigns and to understand user engagement with our services better.
• Legal Requirements: We may disclose your personal information to law enforcement, government officials, or other third parties when we believe it is necessary to comply with legal obligations such as court orders or subpoenas, to prevent wrongdoing in connection with the service, to protect against physical or financial loss, or to safeguard against legal liability.
• Business Transfers: In the event of a merger, acquisition, or any form of sale of some or all of our assets, personal information may be transferred as part of that transaction.
• Protect Our Rights: We may disclose personal information if necessary to protect our rights, enforce our terms and agreements, prevent fraud, perform risk assessments, or protect the rights, property, or safety of our affiliates, partners, clients, and others.

Cookies and Analytics

We use cookies, pixels, tags, and other technologies, possibly provided by third parties, to collect and analyze information about your usage of our services. These technologies help personalize content, deliver targeted advertisements, and analyze service usage. Information collected via these technologies may be combined with other personal information.

Cookies Explanation

Cookies are small text files containing alphanumeric identifiers transferred to your computer through your web browser for record-keeping purposes. Some cookies are essential for you to navigate and use our Services, such as by allowing you to log in or remember your preferences. Other cookies help us track user activity and site usage, personalize content, and deliver ads that are more relevant to your interests. Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. Consult the "Help" section of your browser to learn how to refuse new cookies, be alerted to new cookies, or disable cookies altogether. Note, however, that disabling cookies may prevent some features of our Services from functioning correctly.

Pixel Tags and Web Beacons

These are small electronic tags with a unique identifier embedded in websites and emails, used to track the actions of users of our services, optimize ad performance, and manage content.

Third-Party Analytics Tools

We use tools like Google Analytics, which employ cookies to collect information about your use of our services and other sites over time. For more details on Google's practices and how to opt out, visit their privacy page or download the opt-out extension.

Security of Your Data

While we strive to use commercially acceptable means to protect your personal information, remember that no method of transmission over the internet, or method of electronic storage is entirely secure. In the event of a suspected data breach, we will notify you and any applicable regulator as required by law.

Spam and Abuse

To combat spam, phishing, and other abuse and breaches of our terms, our moderators may review messages reported by users. If confirmed, actions such as limitations or bans on accounts may be enforced.

Links to Other Sites

Our services may include links to other websites, plugins, and applications that are not operated by us. Clicking on a third party link will direct you to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We do not control, and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Children's Privacy

We do not specifically address children under the age of 13, and we do not knowingly collect personal information from children under this age. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Do Not Track Signals

We currently do not recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.

Your Data Rights

Depending on your location, you have certain rights regarding your personal information, such as the right to access, correct, or erase information we hold about you. You can exercise these rights by contacting us directly.

European Union and United Kingdom Data Rights

Under EU and UK regulations, you have specific rights such as accessing personal information, requesting correction, erasing information, objecting to processing, and more. Detailed conditions apply, and you can request more information or execute these rights by contacting us.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. If significant changes are made, we will notify you through the service or via email.

Contact Us

For any queries or concerns about this policy or your personal information, please contact us at support@mercurylabs.tech